This Refund Policy explains the refund terms for digital marketing services purchased from Digika Media Karsa.
Last Updated: 8 July 2026
Because our services involve planning, consultation, digital work, campaign preparation, and professional time allocation, refunds are handled based on the service progress and the condition of each order.
If you request a refund before any work has started, we may provide a full or partial refund after deducting payment gateway fees, administrative costs, or other non-refundable charges.
Once project work, consultation, strategy preparation, design, campaign setup, website development, SEO work, or any other service activity has started, refunds may not be available in full.
The following may be non-refundable:
If your service includes paid ads, any advertising budget already spent on platforms such as Google, Meta, Instagram, Facebook, TikTok, or other third-party platforms cannot be refunded by us.
You may request cancellation by contacting us. We will review the project status and inform you whether a refund, partial refund, credit, or alternative solution is possible.
Approved refunds may take several business days to process, depending on the payment method, bank, and payment gateway provider.
To request a refund or cancellation review, please contact us:
Email: ptdigikamediakarsa@gmail.com
Phone: +62 812-3456-7890
Address: Ruko Great wall Blok B No.105, Green Lake City, Cipondoh, Kota Tangerang, 15147